Machine Vision OEM Components

Support

Contact Support

OEM Partnership Program

Contact Support

In order to expedite a speedy response to your request, we ask that you provide as many details as possible. After submitting a request, a support tracking number will automatically be assigned to your request by our technical support department.

Problem Description

Description (Symptoms):

* Name of Distributor/Vendor Where Purchased:

Camera Details

* Camera Family

Frame Grabber / Vision Processor Details

* Board Family

* Software Details

  Sapera
  IFC
  Other

* OS Information

  Windows XP
  Vista
  Vista x64
  Linux
  Other

Attachment

To help us better understand your problem, you may attach files such as a sample image file and the camera control files used. The image file must be saved as a bmp or tiff. Lossy compression formats such as jpg are not useful. Camera files are either the Sapera pair (cca & cvi) or the IFC config. File (*.txt)
For multiple files, please zip all files together before attaching.

Attachment (10 Mb max)

Contact Information

* Name
* Company
* Email
* Phone
* City
* Country

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