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Customer Satisfaction and Complaint Resolution

Customer Satisfaction and Complaint Resolution

At Teledyne DALSA Digital Imaging, we believe Customer Satisfaction is important and timely complaint resolution is critical for our customers.

We are committed to providing high quality products and services to all our customers. If customers are not satisfied with our products or services, we want to make sure their concerns are handled efficiently and in a timely manner.

Complaint Resolution Process

  1. Please contact your Sales or Customer Services Representatives about your concern. Most problems can be resolved quickly and easily by speaking with your Teledyne DALSA representative.
  2. If your concern is not resolved to your satisfaction, please ask to speak with a Sales or Support manager.
  3. If your concern remains unresolved or you are not satisfied with the outcome, you may wish to submit your complaint in writing to the Customer Complaint review committee. Please include your name, company, phone number and specific details regarding your concern or complaint. Attachments may be included with your submission.

    Once your complaint is received, an e-mail reply will be sent to acknowledge receipt of your submission.

    Within 5 business days, you will be contacted to either:
    1. Receive an action plan to resolve your concern
    2. Receive an explanation of Teledyne DALSA position regarding the issue
    3. Asked to provide more information to assist with our investigation
  4. We trust that your concern can be effectively addressed with the above steps. However, if you remain unsatisfied, you may contact the Vice President of Sales, Philip Colet at (514) 333-1301.

Electronic Submission

To register a complaint electronically, please complete this form. Attachments are optional and limited to 10 MB.

 
 
   
 
   
 
 

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